Salon Policies

We strive to provide our clients with professional, and efficient services. Here are some of the policies at Hair Lab that help us do just that. 

Scheduling

To schedule an appointment, you have many choices. For all non-chemical services, such as cutting and styling, please feel free to use our online booking system. This system operates in real time, to show you what appointments are available for scheduling.  Keep in mind this is  a computer and only shows what it thinks we can accommodate. If you have a hard time finding an opening that works with your schedule please do not hesitate to call or email us to see if we can squeeze you in! Please keep in mind that our artists are highly in demand. Evening and weekend appointments fill up quickly, so if this is your desired appointment time is is best to call a few weeks before you need to get in. For any Color or Retexurizing services, please call or email. Keep in mind that we operate by appointment only, so if we don't pick up, we may be with a client or out of the salon that day. Please leave a voicemail, and we will get back to you within 24 hours Tuesday-Saturday. If you leave a voicemail Saturday, Sunday or Monday you will get a call back Tuesday morning. For faster response please email us. We will be checking emails as they come in, and we will be checking voicemails multiple times per day. If you need to cancel, please make an effort to give us 24 hours notice so that we have an opportunity to fill the spot with another appointment. Clients that miss an appointment, without canceling will be required to pay via credit card for the missed appointment before permitted to book another appointment. 

 

Pricing

Our prices are set to reflect our skill level and the quality of service your receive at Hair Lab Detroit. Every year we invest time and money into our careers, so that we can continue to provide our clients with services that reflect the latest trends, and newest techniques in hairdressing.  In addition to our investment the cost of doing business goes up every year. In order to provide you with the level of services you are accustomed to, we will increase our service prices by 10% every 1st of July.  

 

Parking and Arrivals

Hair Lab Detroit is located on the 3rd floor of the L.B.King building on the corner of Library and Grand River. Other than in our windows, you will not see signage outside the building. There is metered street parking on Library, Farmer, and Grand River. We also offer parking validation at the Z Lot located directly behind our building. The nearest entrance to the Z Lot is on Grand River just past Library. Please allow extra time to park. While we always try to accommodate late arrivals, we cannot guarantee your  service time if you arrive more than 15 minutes late. Our schedules are full, and we value all of our clients valuable time, so running behind sometimes is not an option.  

 

Wedding Parties

Unfortunately due to our heavy, and unpredictable weekend travel schedules, we are unable to take on wedding parties.  If you need assistance finding these services, we are more than happy to give you some referrals.